Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 6, 2026

Selma Helpline - Mental Health Service ("we," "us," or "our") operates the website 123recovery.org and the addiction treatment center located at 1 Bell Rd, Selma, AL 36701. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, contact our facility, or receive treatment at our center.

Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, mailing address, and date of birth when you contact us, submit an inquiry, or begin the admissions process.
• Health Information: Medical history, insurance information, treatment records, and other protected health information (PHI) as defined by HIPAA when you become a patient at our treatment center.
• Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps collected automatically through cookies and analytics tools.
• Communication Records: Records of phone calls, emails, and other communications with our facility for quality assurance and continuity of care.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide addiction treatment services and coordinate clinical care at our facility
• To process admissions inquiries and insurance verifications
• To communicate with you regarding your treatment or inquiries
• To comply with legal and regulatory requirements, including HIPAA
• To improve our website, services, and patient experience
• To ensure the safety and security of our patients, staff, and facility

HIPAA Compliance

Selma Helpline is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). All patient health information is stored securely and accessed only by authorized clinical and administrative staff as necessary for treatment, payment, and healthcare operations.

You have the right to:

• Request a copy of your health records
• Request corrections to your health information
• Request restrictions on certain uses and disclosures of your PHI
• Receive a Notice of Privacy Practices
• File a complaint if you believe your privacy rights have been violated

42 CFR Part 2 Compliance

As a substance abuse treatment provider, Selma Helpline complies with 42 CFR Part 2, which provides additional federal protections for alcohol and drug abuse patient records. Your substance abuse treatment records are confidential and cannot be disclosed without your written consent, except as permitted by federal regulations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Treatment Coordination: With other healthcare providers involved in your care, with your consent
• Insurance Processing: With your insurance provider for coverage verification and claims processing
• Legal Requirements: When required by law, court order, or government regulation
• Safety: To prevent or address fraud, security, or technical issues, or to protect the safety of our patients or staff
• Service Providers: With trusted third-party service providers who assist in operating our website and facility, subject to confidentiality agreements

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us understand how visitors interact with our site and allow us to improve our content and services. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionality of our website.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, access controls, staff training, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

ADA Compliance

Selma Helpline is committed to ensuring that our website and facility are accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA). If you experience difficulty accessing any part of our website or facility, please contact us so we can assist you.

Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or need to file a privacy-related complaint, please contact us:

Selma Helpline - Mental Health Service
1 Bell Rd, Selma, AL 36701
Phone: (251) 280-7177
Email: [email protected]